/* =====================================================================
   Assistance — styles propres à l'app. La charte (couleurs, typo, boutons, cartes, champs, tableaux) vient de
   style.css, copie conforme de celle de l'Inventaire / Pick'PDA / Mécanisation N1 : ne pas la modifier ici.
   Couleurs de graphiques : palette validée du skill dataviz (bleu #2A78D6 / orange #EB6834, rampes bleues).
   ===================================================================== */
:root{--serie-1:#2A78D6;--serie-2:#EB6834;--bulle-equipe:#141414;--ombre-douce:0 10px 30px rgba(20,20,20,.06)}

/* ---------- mise en page ---------- */
.page-large{max-width:1680px;padding-left:40px;padding-right:40px}
@media (max-width:1100px){.page-large{padding:18px 16px 36px}}
.tete{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:18px}
.tete h1{font-size:32px;flex-grow:1}
.tete .sous,.sous{margin:6px 0 0;font-weight:700;color:var(--muted);font-size:15px}
@media (max-width:640px){.tete h1{font-size:26px}}
.nowrap{white-space:nowrap}
.c{text-align:center}
.faint{color:var(--faint)}
.tab-wrap{overflow-x:auto}
table.liste{margin:0}
.b-36{height:36px;font-size:13px;padding:0 12px;border-radius:10px}
.g-2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;align-items:start}
.g-64{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(0,1fr);gap:20px;align-items:start}
@media (max-width:1100px){.g-2,.g-64{grid-template-columns:1fr}}
.vide{padding:22px;text-align:center;color:var(--muted);font-weight:700;border:2px dashed var(--border);border-radius:16px;display:flex;align-items:center;justify-content:center;gap:8px}
.chip{display:inline-flex;align-items:center;gap:6px;height:26px;padding:0 9px;border-radius:8px;font-weight:800;font-size:12px;white-space:nowrap;background:var(--track);color:var(--muted)}
.chip-ok{background:var(--green-bg);color:var(--green-dark)}
.chip-alerte{background:var(--orange);color:var(--text)}
.chip-err{background:var(--danger-bg);color:var(--danger-text)}
.cb-rouge{color:var(--danger-text)}
code{font-family:var(--f-mono);font-size:12px;font-weight:800;background:var(--track);padding:2px 6px;border-radius:6px;white-space:nowrap}
details>summary{cursor:pointer}
input[type="radio"]{width:20px;height:20px;margin:0;padding:0;accent-color:var(--text);cursor:pointer;flex-shrink:0;box-shadow:none}
.seg a{display:flex;align-items:center;gap:8px;height:40px;padding:0 14px;border-radius:10px;color:var(--text);font-weight:800;font-size:14px;white-space:nowrap;transition:background .2s,color .2s}
.seg a:hover{background:rgba(255,255,255,.6);color:var(--text)}
.seg a.on{background:var(--text);color:#fff}
.seg a .n{min-width:22px;height:22px;padding:0 6px;border-radius:7px;background:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:12px;color:var(--text)}
.seg a.on .n{background:rgba(255,255,255,.18);color:#fff}
.seg .n.alerte,.seg a.on .n.alerte{background:var(--orange);color:var(--text)}
.onglets{margin-bottom:18px;align-self:flex-start;display:inline-flex;max-width:100%}

/* ---------- en-tête ---------- */
.hd-nav a .nav-n{min-width:22px;height:22px;padding:0 6px;border-radius:7px;background:var(--text);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:12px;font-weight:800}
.hd-nav a .nav-n.alerte{background:var(--orange);color:var(--text);animation:halo 1.8s ease-out infinite}
.hd-nav a.actif .nav-n{background:#fff;color:var(--text)}
.hd-nav a.actif .nav-n.alerte{background:var(--orange)}
.hd{gap:18px}
.hd-nav a{padding:0 14px}
.hd-user .nom{display:flex;flex-direction:column;line-height:1.15;max-width:170px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}
.hd-user .role{font-size:12px;font-weight:700;color:var(--muted);overflow:hidden;text-overflow:ellipsis}
.hd-aller{position:relative;display:flex;align-items:center;margin:0}
.hd-aller .ic{position:absolute;left:12px;color:var(--muted)}
.hd-aller input[name=n]{margin:0;height:44px;width:210px;padding-left:38px;background:var(--bg);font-size:14px;border-radius:12px}
@media (max-width:1599px){.hd-aller{display:none}}
.hd-nav a .lib-court{display:none}
.hd-nav a .lib-long+.nav-n,.hd-nav a .lib-court+.nav-n{margin-left:-2px}
@media (max-width:1180px){.hd-nav a .lib-long{display:none}.hd-nav a .lib-court{display:inline}}
@media (max-width:640px){
  .hd{gap:8px;padding:8px 10px}
  .hd-nav{order:3;width:100%}
  .hd-nav a{flex:1 1 0;justify-content:center;padding:0 8px;font-size:14px}
  .hd-droite{margin-left:auto;gap:6px}
  .hd-user .nom{display:none}
  .ibtn{width:40px;height:40px}
}

/* ---------- connexion ---------- */
.page-connexion{min-height:100vh;display:flex;flex-direction:column;gap:28px;padding:64px 20px 28px;max-width:480px}
.cx-tete{display:flex;flex-direction:column;align-items:center;gap:14px}
.cx-mark{font-family:var(--f-display);font-weight:800;font-size:30px;letter-spacing:1px;text-align:center}
.cx-appareil{display:flex;align-items:center;gap:10px;margin:0;font-weight:700;font-size:15px;cursor:pointer}
.logo-anime{animation:float 4s 1.8s ease-in-out infinite}
.logo-anime .lb{transform-box:fill-box;transform-origin:center;animation:pop .6s var(--ease) both}
.logo-anime .lb0{animation-delay:.15s}.logo-anime .lb1{animation-delay:.55s}
.logo-anime .lsig{stroke-dasharray:90;stroke-dashoffset:90;animation:trace .5s 1.05s var(--ease) forwards}
@keyframes trace{to{stroke-dashoffset:0}}

/* ---------- pastilles de statut et de priorité ---------- */
.pill{display:inline-flex;align-items:center;gap:6px;height:28px;padding:0 10px;border-radius:8px;font-weight:800;font-size:13px;white-space:nowrap;background:var(--track);color:var(--muted)}
.pill.petite{height:22px;padding:0 7px;font-size:11px;border-radius:6px}
.pill .ic{width:16px;height:16px}
.st-nouveau.pill,.pill.st-nouveau{background:var(--orange);color:var(--text)}
.pill.st-ouvert{background:var(--text);color:#fff}
.pill.st-attente{background:var(--orange-bg);color:var(--amber);box-shadow:inset 0 0 0 1px var(--orange-bd)}
.pill.st-resolu{background:var(--green-bg);color:var(--green-dark);box-shadow:inset 0 0 0 1px var(--green-bd)}
.pill.st-ferme{background:var(--track);color:var(--muted)}
.pill.retard{background:var(--danger);color:#fff}
.prio{display:inline-flex;align-items:center;gap:4px;height:26px;padding:0 8px;border-radius:8px;font-weight:800;font-size:12px;white-space:nowrap}
.prio .ic{width:14px;height:14px}
.prio-urgente.prio{background:var(--danger);color:#fff}
.prio-haute.prio{background:var(--orange);color:var(--text)}
.prio-normale.prio{background:var(--track);color:var(--muted)}
.prio-basse.prio{background:transparent;color:var(--faint);box-shadow:inset 0 0 0 1px var(--border)}
/* résultats d'e-mails */
.pill.mail-envoye,.pill.me-rattache,.pill.me-nouveau_ticket{background:var(--green-bg);color:var(--green-dark)}
.pill.mail-erreur,.pill.mail-non_configure,.pill.me-erreur{background:var(--danger-bg);color:var(--danger-text)}
.pill.mail-recette,.pill.mail-factice{background:var(--orange-bg);color:var(--amber)}
.pill.mail-en_cours{background:var(--track);color:var(--muted)}
.pill.me-quarantaine{background:var(--orange);color:var(--text)}
.pill.me-ignore{background:var(--track);color:var(--muted)}

/* ---------- retour, en-têtes de page ---------- */
.nd-retour{display:inline-flex;align-items:center;gap:8px;font-weight:800;font-size:14px;color:var(--muted);margin-bottom:10px}
.nd-retour:hover{color:var(--text)}

/* =====================================================================
   Accueil du demandeur
   ===================================================================== */
.ac-hero{position:relative;display:flex;align-items:center;gap:24px;padding:34px 40px;border-radius:var(--r-panel);background:var(--text);color:#fff;overflow:hidden;margin-bottom:18px}
.ac-hero::after{content:"";position:absolute;right:-80px;top:-80px;width:320px;height:320px;border-radius:50%;background:radial-gradient(circle,rgba(255,101,0,.32),rgba(255,101,0,0) 70%)}
.ac-hero-txt{position:relative;z-index:1;display:flex;flex-direction:column;align-items:flex-start;gap:12px;max-width:640px}
.ac-hero h1{font-size:34px;line-height:1.1;color:#fff}
.ac-hero p{margin:0;font-weight:600;font-size:16px;line-height:1.5;color:rgba(255,255,255,.78)}
.ac-kicker{display:inline-flex;align-items:center;gap:8px;font-weight:800;font-size:13px;letter-spacing:1px;text-transform:uppercase;color:var(--orange)}
.ac-hero .b{margin-top:6px}
.ac-hero-ill{position:relative;z-index:1;flex:1 1 240px;min-height:150px;align-self:stretch}
.ac-hero-ill span{position:absolute;display:flex;align-items:center;justify-content:center;border-radius:22px;animation:bob 3.4s ease-in-out infinite}
.ac-b1{right:150px;top:8px;width:120px;height:62px;background:var(--orange);border-bottom-left-radius:4px!important;gap:9px}
.ac-b1 i{width:11px;height:11px;border-radius:50%;background:var(--text);animation:pts 1.4s ease-in-out infinite}
.ac-b1 i:nth-child(2){animation-delay:.2s}.ac-b1 i:nth-child(3){animation-delay:.4s}
.ac-b2{right:40px;top:70px;width:110px;height:62px;background:var(--green);color:#fff;border-bottom-right-radius:4px!important;animation-delay:.6s!important}
.ac-b2 .ic{stroke-width:3}
.ac-b3{right:200px;top:96px;width:52px;height:52px;border-radius:50%!important;background:#fff;color:var(--text);animation-delay:1.2s!important}
@media (max-width:820px){.ac-hero{padding:26px 22px}.ac-hero h1{font-size:26px}.ac-hero-ill{display:none}
  .ac-hero .b{white-space:normal;height:auto;min-height:56px;padding:10px 18px;text-align:left}}
.ac-attente{display:flex;gap:14px;align-items:flex-start;padding:16px 20px;border-radius:var(--r-card);background:var(--orange-bg);border:2px solid var(--orange);margin-bottom:18px}
.ac-attente-ico{width:44px;height:44px;border-radius:14px;background:var(--orange);color:var(--text);display:flex;align-items:center;justify-content:center;flex-shrink:0;animation:halo 1.8s ease-out infinite}
.ac-attente-txt{display:flex;flex-direction:column;gap:6px;min-width:0}
.ac-attente-txt b{font-size:16px}
.ac-attente-txt a{font-weight:700;font-size:14px;text-decoration:underline;text-decoration-color:var(--orange-bd);text-underline-offset:3px}
.ac-titre{font-size:22px;flex-grow:1}
.dm-liste{display:flex;flex-direction:column;gap:10px}
.dm-carte{display:flex;align-items:center;gap:16px;padding:16px 18px;border-radius:var(--r-card);background:var(--card);border:1px solid var(--border);color:var(--text);transition:transform .2s var(--ease),box-shadow .2s,border-color .2s}
.dm-carte:hover{transform:translateY(-2px);box-shadow:0 16px 36px rgba(20,20,20,.08);color:var(--text)}
.dm-carte.non-lu{border:2px solid var(--orange);background:linear-gradient(90deg,var(--orange-bg),var(--card) 40%)}
.dm-ico{width:48px;height:48px;border-radius:14px;display:flex;align-items:center;justify-content:center;flex-shrink:0;background:var(--track);color:var(--muted)}
.dm-ico.st-nouveau{background:var(--orange-bg);color:var(--orange)}
.dm-ico.st-ouvert{background:var(--text);color:#fff}
.dm-ico.st-attente{background:var(--orange);color:var(--text)}
.dm-ico.st-resolu{background:var(--green-bg);color:var(--green-dark)}
.dm-corps{display:flex;flex-direction:column;gap:4px;min-width:0;flex:1 1 auto}
.dm-l1{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.dm-l1 .mono{font-size:13px;color:var(--muted)}
.dm-objet{font-size:17px;font-weight:800;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dm-apercu{display:flex;align-items:center;gap:4px;font-size:14px;font-weight:600;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dm-nouveau{display:inline-flex;align-items:center;gap:6px;font-weight:800;font-size:12px;color:var(--orange)}
.dm-nouveau i{width:8px;height:8px;border-radius:50%;background:var(--orange);animation:blink 1.4s ease-in-out infinite}
.dm-droite{display:flex;flex-direction:column;align-items:flex-end;gap:8px;flex-shrink:0}
.dm-quand{font-size:13px;font-weight:700;color:var(--faint)}
.etapes{display:flex;align-items:center;gap:0}
.etape{position:relative;display:flex;flex-direction:column;align-items:center;gap:4px;width:64px}
.etape i{width:12px;height:12px;border-radius:50%;background:var(--track);border:2px solid var(--card);box-shadow:0 0 0 2px var(--track);z-index:1}
.etape small{font-size:11px;font-weight:800;color:var(--faint)}
.etape::before{content:"";position:absolute;top:5px;left:-50%;width:100%;height:2px;background:var(--track)}
.etape:first-child::before{display:none}
.etape.faite i{background:var(--green);box-shadow:0 0 0 2px var(--green)}
.etape.faite::before,.etape.actuelle::before{background:var(--green)}
.etape.faite small{color:var(--green-dark)}
.etape.actuelle i{background:var(--orange);box-shadow:0 0 0 2px var(--orange);animation:armPulse 1.8s ease-out infinite}
.etape.actuelle small{color:var(--text)}
@media (max-width:760px){.dm-droite .etapes{display:none}.dm-carte{padding:14px}.dm-objet{font-size:15px;white-space:normal}}

/* =====================================================================
   Nouvelle demande (2 étapes)
   ===================================================================== */
.nd{max-width:980px;margin:0 auto}
.nd-tete h1{font-size:32px}
.nd-tete .sous{max-width:720px;line-height:1.45}
.nd-etapes{display:flex;gap:8px;list-style:none;padding:0;margin:20px 0 16px;flex-wrap:wrap}
.nd-e{display:flex;align-items:center;gap:10px;height:46px;padding:0 16px 0 6px;border-radius:999px;background:var(--card);border:1px solid var(--border);font-weight:800;font-size:14px;color:var(--muted);transition:background .25s,color .25s,border-color .25s}
.nd-e .n{width:34px;height:34px;border-radius:50%;background:var(--track);color:var(--muted);display:flex;align-items:center;justify-content:center;font-weight:800;transition:background .25s,color .25s}
.nd-e.on{border-color:var(--text);color:var(--text)}
.nd-e.on .n{background:var(--text);color:#fff;animation:pop .4s var(--ease) both}
.nd-e.faite{color:var(--green-dark);background:var(--green-bg);border-color:var(--green-bd)}
.nd-e.faite .n{background:var(--green);color:#fff}
.nd-info{display:flex;gap:10px;align-items:flex-start;padding:12px 16px;border-radius:16px;background:var(--orange-bg);border:1px solid var(--orange-bd);font-weight:700;margin-bottom:14px}
.nd-info .ic{color:var(--orange);margin-top:2px}
.nd-form{display:flex;flex-direction:column;gap:16px}
.nd-bloc{padding:0;overflow:visible;transition:box-shadow .25s,opacity .25s}
.nd-bloc-tete{display:flex;align-items:center;gap:14px;padding:20px 24px}
.nd-num{width:40px;height:40px;border-radius:50%;background:var(--text);color:#fff;display:flex;align-items:center;justify-content:center;font-family:var(--f-display);font-weight:800;font-size:18px;flex-shrink:0;transition:background .25s}
.nd-bloc-titre{display:flex;flex-direction:column;gap:2px;flex-grow:1;min-width:0}
.nd-bloc-titre h2{font-size:20px}
.nd-resume{font-weight:700;font-size:14px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
#pas1 .nd-resume:empty{display:none}
.nd-contenu{padding:0 24px 24px}
.nd-bloc.replie .nd-contenu{display:none}
.nd-bloc.replie{background:var(--green-bg);border-color:var(--green-bd)}
.nd-bloc.replie .nd-num{background:var(--green)}
.nd-bloc.replie .nd-resume{color:var(--green-dark)}
.nd-bloc.ferme{opacity:.5}
.nd-bloc.ferme .nd-contenu{display:none}
.nd-bloc.ferme .nd-num{background:var(--disabled)}
.nd-bloc.ouvre{animation:rise .5s var(--ease) both;box-shadow:var(--ombre-douce)}
.nd-grille{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:4px 18px}
@media (max-width:680px){.nd-grille{grid-template-columns:1fr}.nd-bloc-tete{padding:16px}.nd-contenu{padding:0 16px 18px}}
.nd-champ{display:flex;flex-direction:column;min-width:0}
.nd-champ label,.lib-champ{display:flex;align-items:center;gap:6px;flex-wrap:wrap;min-height:26px;margin-top:12px;font-size:15px;font-weight:800}
.nd-champ label i,.nd-fs legend i{color:var(--orange);font-style:normal}
.nd-champ label small,.lib-champ small,.nd-fs legend small{font-weight:700;color:var(--faint);font-size:13px}
.nd-auto{display:inline-flex;align-items:center;gap:4px;color:var(--green-dark)!important}
.nd-champ input.maj{text-transform:uppercase}
.nd-champ.invalide input,.nd-champ.invalide select,.nd-champ.invalide textarea{border-color:var(--danger);background:var(--danger-bg)}
.nd-err{margin-top:6px;font-size:13px;font-weight:800;color:var(--danger-text);animation:rise .3s var(--ease) both}
.nd-actions{display:flex;justify-content:flex-end;margin-top:18px}
.nd-fin{flex-direction:column;align-items:stretch;gap:12px}
.nd-fin .hint{margin:0}
.nd-fs{border:none;padding:0;margin:14px 0 0;min-width:0}
.nd-fs legend{padding:0;margin-bottom:10px;font-weight:800;font-size:15px}
.nd-fs.invalide .nd-motifs{outline:2px solid var(--danger);outline-offset:6px;border-radius:16px}
.nd-motifs{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:10px}
.nd-motif{position:relative;display:flex;align-items:flex-start;gap:12px;margin:0;padding:14px;border-radius:16px;border:2px solid var(--border);background:var(--card);cursor:pointer;transition:border-color .2s,background .2s,transform .15s}
.nd-motif:hover{border-color:var(--text)}
.nd-motif:active{transform:scale(.98)}
.nd-motif input{position:absolute;opacity:0;width:1px;height:1px}
.nd-motif-ico{width:44px;height:44px;border-radius:12px;background:var(--bg);color:var(--text);display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .2s,color .2s}
.nd-motif-txt{display:flex;flex-direction:column;gap:3px;min-width:0}
.nd-motif-txt b{font-size:15px;line-height:1.25}
.nd-motif-txt small{font-size:13px;font-weight:600;color:var(--muted);line-height:1.35}
.nd-coche{position:absolute;top:10px;right:10px;width:24px;height:24px;border-radius:50%;background:var(--orange);color:var(--text);display:none;align-items:center;justify-content:center}
.nd-coche .ic{stroke-width:3}
.nd-motif:has(input:checked){border-color:var(--orange);background:var(--orange-bg)}
.nd-motif:has(input:checked) .nd-motif-ico{background:var(--orange);color:var(--text)}
.nd-motif:has(input:checked) .nd-coche{display:flex;animation:pop .3s var(--ease) both}
.nd-motif:has(input:focus-visible){box-shadow:0 0 0 4px rgba(255,101,0,.25)}
.nd-impacts{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
@media (max-width:680px){.nd-impacts{grid-template-columns:1fr}}
.nd-impact{display:flex;flex-direction:column;gap:2px;margin:0;padding:12px 14px;border-radius:14px;border:2px solid var(--border);cursor:pointer;transition:border-color .2s,background .2s}
.nd-impact input{position:absolute;opacity:0;width:1px;height:1px}
.nd-impact b{font-size:15px}
.nd-impact small{font-size:13px;font-weight:600;color:var(--muted)}
.nd-impact:hover{border-color:var(--text)}
.imp-bloquant:has(input:checked){border-color:var(--danger);background:var(--danger-bg)}
.imp-bloquant:has(input:checked) b{color:var(--danger-text)}
.imp-genant:has(input:checked){border-color:var(--orange);background:var(--orange-bg)}
.imp-mineur:has(input:checked){border-color:var(--text);background:var(--bg)}
.nd-case{display:flex;align-items:center;gap:10px;margin:12px 0 0;font-weight:700;font-size:15px;cursor:pointer}
.nd-case input{flex-shrink:0}
.nd-case small{color:var(--muted);font-weight:600}
.nd-cherche{position:relative;margin-bottom:6px}
.nd-cherche .recherche{max-width:none}
.nd-resultats{position:absolute;z-index:40;left:0;right:0;top:100%;margin-top:6px;padding:8px;border-radius:16px;background:var(--card);border:1px solid var(--border);box-shadow:0 18px 40px rgba(20,20,20,.16);display:flex;flex-direction:column;gap:4px;max-height:320px;overflow:auto}
.nd-res{display:flex;flex-direction:column;align-items:flex-start;gap:2px;padding:8px 10px;border:none;border-radius:10px;background:transparent;text-align:left;cursor:pointer;font-family:inherit}
.nd-res:hover{background:var(--bg)}
.nd-res small{font-size:12px;font-weight:700;color:var(--muted)}
#envoyer.envoi{pointer-events:none;filter:brightness(.9)}
#envoyer.envoi .ic{animation:nudge .6s ease-in-out infinite}

/* dépôt de fichiers */
.depot{position:relative;display:flex;align-items:center;gap:14px;margin:8px 0 0;padding:16px;border-radius:16px;border:2px dashed #D9D5CC;background:var(--bg);cursor:pointer;font-weight:600;font-size:14px;color:var(--muted);transition:border-color .2s,background .2s}
.depot b{color:var(--text)}
.depot:hover,.depot.survol{border-color:var(--orange);background:var(--orange-bg)}
.depot input{position:absolute;inset:0;opacity:0;cursor:pointer;height:100%;margin:0}
.depot-ico{width:44px;height:44px;border-radius:12px;background:var(--card);color:var(--text);display:flex;align-items:center;justify-content:center;flex-shrink:0;border:1px solid var(--border)}
.depot-liste{list-style:none;padding:0;margin:8px 0 0;display:flex;flex-wrap:wrap;gap:6px}
.depot-liste:empty{display:none}
.depot-liste li{display:inline-flex;align-items:center;gap:8px;height:34px;padding:0 6px 0 10px;border-radius:10px;background:var(--text);color:#fff;font-size:13px;font-weight:700;max-width:100%;animation:pop .25s var(--ease) both}
.depot-liste li span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:240px}
.depot-liste li small{opacity:.65}
.depot-liste li button{display:flex;border:none;background:rgba(255,255,255,.12);color:#fff;border-radius:7px;cursor:pointer;padding:3px}

/* =====================================================================
   Fiche ticket
   ===================================================================== */
.tk-dem{max-width:920px;margin:0 auto;display:flex;flex-direction:column;gap:16px}
.tk-dem>.nd-retour{margin-bottom:-6px}
.tk-cree{display:flex;gap:18px;align-items:flex-start;padding:22px 24px;border-radius:var(--r-panel);background:var(--green-bg);border:2px solid var(--green-bd);color:var(--green-dark)}
.tk-cree-ico{width:56px;height:56px;border-radius:50%;background:var(--green);color:#fff;display:flex;align-items:center;justify-content:center;flex-shrink:0;animation:burst .5s var(--ease) both,bornGlow 1.6s .4s ease-out both}
.tk-cree-ico .ic{stroke-width:3}
.tk-cree-kicker{font-weight:800;font-size:13px;letter-spacing:1px;text-transform:uppercase}
.tk-cree h1{font-size:30px;color:var(--text);margin:2px 0 6px;animation:stampLogo .55s .2s var(--ease) both}
.tk-cree p{margin:0;font-weight:600;line-height:1.5;color:var(--text)}
.tk-recette{display:flex;align-items:center;gap:6px;margin-top:8px!important;font-size:13px;color:var(--amber)!important;font-weight:700!important}
.tk-entete{display:flex;flex-direction:column;gap:10px;padding:20px 22px}
.tk-entete-l1{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.tk-ref{font-size:14px;padding:4px 9px;border-radius:8px;background:var(--text);color:#fff}
.tk-objet{font-size:26px;line-height:1.2;overflow-wrap:anywhere}
.tk-meta{display:flex;flex-wrap:wrap;gap:6px 16px;font-weight:700;font-size:14px;color:var(--muted)}
.tk-meta>*{display:inline-flex;align-items:center;gap:6px}
.tk-suivi{display:inline-flex;align-items:center;gap:8px;font-weight:700;font-size:14px;color:var(--muted);margin-left:auto}
.tk-source{display:inline-flex;align-items:center;gap:6px;font-weight:700;font-size:13px;color:var(--faint)}
.tk-progres{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin-top:6px;padding-top:14px;border-top:1px solid var(--border-soft)}
.tk-pas{position:relative;display:flex;flex-direction:column;align-items:center;gap:6px;text-align:center;font-weight:800;font-size:13px;color:var(--faint)}
.tk-pas i{width:30px;height:30px;border-radius:50%;background:var(--track);color:var(--muted);display:flex;align-items:center;justify-content:center;font-style:normal;font-size:13px;z-index:1;border:3px solid var(--card)}
.tk-pas::before{content:"";position:absolute;top:14px;right:50%;width:100%;height:3px;background:var(--track)}
.tk-pas:first-child::before{display:none}
.tk-pas.fait{color:var(--green-dark)}
.tk-pas.fait i{background:var(--green);color:#fff}
.tk-pas.fait::before,.tk-pas.actuel::before{background:var(--green)}
.tk-pas.actuel{color:var(--text)}
.tk-pas.actuel i{background:var(--orange);color:var(--text);animation:armPulse 1.8s ease-out infinite}
.tk-bandeau{display:flex;align-items:center;gap:12px;padding:14px 18px;border-radius:16px;font-weight:600}
.tk-bandeau.orange{background:var(--orange-bg);border:2px solid var(--orange)}
.tk-bandeau.orange .ic{color:var(--orange)}
.tk-bandeau.vert{background:var(--green-bg);border:1px solid var(--green-bd);color:var(--green-dark)}
.tk-resolu{display:flex;flex-direction:column;gap:14px;padding:18px 20px;border-radius:var(--r-card);background:var(--green-bg);border:2px solid var(--green-bd)}
.tk-resolu>div:first-child{display:flex;flex-direction:column;gap:4px}
.tk-resolu b{font-size:17px;color:var(--green-dark)}
.tk-resolu span{font-weight:600;color:var(--text)}
.tk-resolu-actions{display:flex;gap:10px;flex-wrap:wrap}
.tk-resolu-actions form{margin:0}
.tk-rouvrir{display:flex;flex-direction:column;gap:8px}
.tk-rouvrir label{margin:0}
.tk-rouvrir .b{align-self:flex-start}
.tk-avis h2{margin-bottom:2px}
.tk-avis-form{display:flex;flex-direction:column;gap:12px;margin-top:10px}
.tk-avis-form .b{align-self:flex-start}
.tk-avis-choix{display:flex;gap:10px;flex-wrap:wrap}
.tk-avis-choix label{margin:0;cursor:pointer}
.tk-avis-choix input{position:absolute;opacity:0;width:1px;height:1px}
.tk-avis-choix span{display:flex;align-items:center;gap:10px;height:56px;padding:0 20px;border-radius:16px;border:2px solid var(--border);font-weight:800;font-size:16px;transition:border-color .2s,background .2s}
.tk-avis-choix label:hover span{border-color:var(--text)}
.tk-avis-choix label:first-child input:checked+span{border-color:var(--green);background:var(--green-bg);color:var(--green-dark)}
.tk-avis-choix label:last-child input:checked+span{border-color:var(--danger);background:var(--danger-bg);color:var(--danger-text)}
.tk-ferme{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:14px 18px;border-radius:16px;border:2px dashed var(--border);font-weight:700;color:var(--muted)}

/* équipe : 3 colonnes */
.tk-haut{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:14px}
.tk-haut .nd-retour{margin:0 8px 0 0}
.tk-haut form{margin:0}
.a-prendre{animation:halo 1.8s ease-out infinite}
.tk-presents{display:inline-flex;align-items:center;gap:8px;height:36px;padding:0 8px 0 12px;border-radius:999px;background:var(--orange-bg);border:1px solid var(--orange-bd);font-weight:700;font-size:13px}
.tk-presents .av{width:26px;height:26px;font-size:10px;margin-left:-6px;border:2px solid #fff}
.tk-modifie{display:flex;align-items:center;gap:10px;padding:10px 14px;margin-bottom:12px;border-radius:14px;background:var(--text);color:#fff;font-weight:700;animation:bannerIn .3s var(--ease) both}
.tk-modifie span{flex-grow:1}
.tk-modifie .b{background:var(--orange);color:var(--text)}
.tk-grille{display:grid;grid-template-columns:270px minmax(0,1fr) 320px;grid-template-areas:"props centre cote";gap:18px;align-items:start}
.tk-props{grid-area:props;position:sticky;top:90px;padding:18px}
.tk-centre{grid-area:centre;display:flex;flex-direction:column;gap:16px;min-width:0}
.tk-cote{grid-area:cote;display:flex;flex-direction:column;gap:16px;min-width:0}
@media (max-width:1400px){.tk-grille{grid-template-columns:minmax(0,1fr) 300px;grid-template-areas:"centre props" "centre cote"}.tk-props{position:static}}
@media (max-width:980px){.tk-grille{grid-template-columns:1fr;grid-template-areas:"centre" "props" "cote"}}
.tk-h{font-size:14px;letter-spacing:.5px;text-transform:uppercase;color:var(--muted);margin:0 0 8px;display:flex;align-items:baseline;gap:6px}
.tk-h small{text-transform:none;letter-spacing:0;font-weight:700;color:var(--faint)}
.tk-props label{margin-top:10px;font-size:13px;color:var(--muted)}
.tk-props label small{font-weight:700;color:var(--faint)}
.tk-props select,.tk-props input{height:42px;font-size:14px;margin-top:4px;border-radius:12px}
.tk-props .st-sel.st-nouveau{border-color:var(--orange);background:var(--orange-bg)}
.tk-props .prio-sel.prio-urgente{border-color:var(--danger);background:var(--danger-bg)}
.tk-props .prio-sel.prio-haute{border-color:var(--orange)}
.tk-enreg{margin-top:14px}
#props:not(.change) .tk-enreg{background:var(--track);color:var(--muted)}
#props.change .tk-enreg{animation:saved .5s var(--ease)}
.tk-delais{margin-top:18px;padding-top:14px;border-top:1px solid var(--border-soft);display:flex;flex-direction:column;gap:8px}
.tk-delai{display:flex;gap:10px;align-items:flex-start;font-size:13px;font-weight:600;color:var(--muted)}
.tk-delai>span:last-child{display:flex;flex-direction:column}
.tk-delai b{color:var(--text);font-size:13px}
.tk-delai-ico{width:28px;height:28px;border-radius:9px;display:flex;align-items:center;justify-content:center;flex-shrink:0;background:var(--track)}
.tk-delai.ok .tk-delai-ico{background:var(--green-bg);color:var(--green-dark)}
.tk-delai.retard .tk-delai-ico{background:var(--danger);color:#fff}
.tk-delai.retard b{color:var(--danger-text)}
.tk-delai.cours .tk-delai-ico{background:var(--orange-bg);color:var(--orange)}
.tk-delai.pause .tk-delai-ico{background:var(--bg);color:var(--muted)}
.tk-avis-eq{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:12px;font-weight:700;font-size:13px}
.tk-avis-eq.ok{background:var(--green-bg);color:var(--green-dark)}
.tk-avis-eq.ko{background:var(--danger-bg);color:var(--danger-text)}
.tk-dem-carte,.tk-autres,.tk-mails,.tk-simu{padding:18px}
.tk-dem-id{display:flex;gap:12px;align-items:center}
.tk-dem-id>div{display:flex;flex-direction:column;min-width:0}
.tk-dem-id b{font-size:16px}
.tk-dem-id small{font-size:12px;font-weight:700;color:var(--muted)}
.tk-coord{display:grid;grid-template-columns:auto minmax(0,1fr);gap:8px 12px;margin:14px 0 0;font-size:14px}
.tk-coord dt{display:flex;align-items:center;gap:6px;font-weight:700;color:var(--muted)}
.tk-coord dd{margin:0;font-weight:700;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tk-coord a{text-decoration:underline;text-decoration-color:var(--border);text-underline-offset:3px}
.tk-corriger{margin-top:12px;font-size:13px;font-weight:700;color:var(--muted)}
.tk-corriger[open]{display:flex;flex-direction:column;gap:6px}
.tk-corriger input{height:40px;font-size:14px;margin:0}
.tk-corriger .b{align-self:flex-start}
.tk-autres a{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:8px;align-items:center;padding:8px 0;border-top:1px solid var(--border-soft);font-size:13px}
.tk-autres a .mono{font-size:12px;color:var(--muted)}
.tk-autres-o{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:700}
.tk-mail{display:flex;gap:10px;align-items:flex-start;padding:8px 0;border-top:1px solid var(--border-soft);color:var(--text)}
.tk-mail>span:last-child{display:flex;flex-direction:column;min-width:0}
.tk-mail b{font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tk-mail small{font-size:12px;font-weight:600;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tk-mail-st{width:10px;height:10px;border-radius:50%;margin-top:4px;flex-shrink:0;background:var(--faint)}
.st-mail-envoye{background:var(--green)}.st-mail-erreur,.st-mail-non_configure{background:var(--danger)}
.st-mail-recette,.st-mail-factice{background:var(--orange)}
.tk-simu summary{display:flex;align-items:center;gap:8px;font-weight:800;list-style:none}
.tk-simu summary::-webkit-details-marker{display:none}
.tk-simu form{display:flex;flex-direction:column;gap:8px}
.tk-simu input,.tk-simu textarea{margin:0;font-size:14px}
.tk-simu .b{align-self:flex-start}
.tk-simu-qui{display:flex;flex-direction:column;gap:4px}
.tk-simu-qui label{display:flex;align-items:center;gap:8px;margin:0;font-weight:700;font-size:14px}
.tk-simu-qui small{color:var(--faint);font-weight:600}
.tk-simu .nd-case{font-size:13px;margin:0}

/* ---------- conversation (façon SMS) ---------- */
.cv{display:flex;flex-direction:column;gap:12px;padding:20px 22px;background:linear-gradient(180deg,#FBFAF7,#FFFFFF 140px);max-height:none}
.cv-jour{display:flex;align-items:center;gap:12px;margin:6px 0 2px;font-weight:800;font-size:12px;color:var(--faint);text-transform:uppercase;letter-spacing:.8px}
.cv-jour::before,.cv-jour::after{content:"";flex:1;height:1px;background:var(--border-soft)}
.cv-evt{align-self:center;display:flex;align-items:center;gap:6px;max-width:100%;padding:5px 12px;border-radius:999px;background:var(--bg);font-size:12px;font-weight:700;color:var(--muted);flex-wrap:wrap;justify-content:center;text-align:center;animation:rise .4s var(--ease) both}
.cv-evt .ic{width:14px;height:14px}
.cv-evt time{color:var(--faint)}
.cv-evt-qui{color:var(--faint)}
.cv-l{display:flex;align-items:flex-end;gap:10px;max-width:86%;animation:rise .45s var(--ease) both}
.cv-l.droite{flex-direction:row-reverse;align-self:flex-end}
.cv-l.gauche{align-self:flex-start}
.cv-av{width:34px;height:34px;font-size:12px;flex-shrink:0;margin-bottom:18px}
.cv-bulle{display:flex;flex-direction:column;gap:6px;min-width:0;padding:12px 15px 9px;border-radius:20px;background:var(--card);border:1px solid var(--border);box-shadow:0 2px 8px rgba(20,20,20,.03)}
.cv-l.gauche .cv-bulle{border-bottom-left-radius:6px}
.cv-l.droite .cv-bulle{border-bottom-right-radius:6px;background:var(--bulle-equipe);border-color:var(--bulle-equipe);color:#fff}
.cv-l.droite .cv-bulle a{color:#fff;text-decoration:underline}
.cv-l.note .cv-bulle{background:var(--orange-bg);border:2px dashed var(--orange);color:var(--text)}
.cv-l.note .cv-bulle a{color:var(--text)}
.cv-tete{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:13px}
.cv-tete b{font-size:14px}
.cv-tag{display:inline-flex;align-items:center;gap:4px;height:22px;padding:0 8px;border-radius:7px;background:var(--track);color:var(--muted);font-weight:800;font-size:11px;letter-spacing:.2px;white-space:nowrap}
.cv-tag .ic{width:12px;height:12px}
.cv-tag.equipe{background:var(--orange);color:var(--text)}
.cv-l.droite .cv-tag{background:rgba(255,255,255,.14);color:#fff}
.cv-l.droite .cv-tag.equipe{background:var(--orange);color:var(--text)}
.cv-tag.note,.cv-l.note .cv-tag.note{background:var(--orange);color:var(--text)}
.cv-corps{font-size:15px;font-weight:600;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}
.cv-pj{display:flex;flex-wrap:wrap;gap:8px}
.cv-img{display:block;border-radius:12px;overflow:hidden;border:1px solid var(--border);background:var(--bg)}
.cv-img img{display:block;max-width:220px;max-height:160px;object-fit:cover}
.cv-fichier{display:inline-flex;align-items:center;gap:8px;max-width:100%;height:40px;padding:0 12px;border-radius:12px;background:var(--bg);border:1px solid var(--border);color:var(--text);font-size:13px}
.cv-fichier span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:220px}
.cv-fichier small{color:var(--faint);font-weight:700}
.cv-l.droite .cv-fichier{background:rgba(255,255,255,.1);border-color:rgba(255,255,255,.18);color:#fff}
.cv-l.droite .cv-fichier small{color:rgba(255,255,255,.6)}
.cv-pied{display:flex;align-items:center;gap:8px;justify-content:flex-end;font-size:11px;font-weight:700;color:var(--faint)}
.cv-l.droite .cv-pied{color:rgba(255,255,255,.55)}
.cv-l.note .cv-pied{color:var(--amber)}
.cv-canal{display:inline-flex;align-items:center;gap:4px}
.cv-canal .ic{width:13px;height:13px}
.cv-canal a{text-decoration:underline}
.cv .nouveau-msg{animation:slidein .45s var(--ease) both,newbg 1.6s ease-out both}
@media (max-width:640px){.cv{padding:14px 10px}.cv-l{max-width:96%}.cv-av{display:none}}

/* ---------- zone de réponse ---------- */
.cp{display:flex;flex-direction:column;gap:10px;padding:14px 16px;transition:background .25s,border-color .25s}
.cp textarea{margin:0;min-height:96px;resize:vertical;font-size:15px;line-height:1.5;font-weight:600}
.cp-barre{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.cp-pj{cursor:pointer;margin:0}
.cp-aide{font-size:12px;font-weight:700;color:var(--faint)}
@media (max-width:1599px){.cp-aide{display:none}}
.cp-apres{display:flex;align-items:center;gap:6px;margin:0;font-size:13px;font-weight:700;color:var(--muted)}
.cp-apres select{margin:0;height:44px;width:auto;font-size:14px}
.cp-onglets{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.cp-onglets>button{display:inline-flex;align-items:center;gap:8px;height:40px;padding:0 14px;border-radius:12px;border:2px solid transparent;background:var(--bg);font-weight:800;font-size:14px;cursor:pointer;color:var(--muted)}
.cp-onglets>button.on{background:var(--text);color:#fff}
.cp-onglets>button[data-mode=interne].on{background:var(--orange);color:var(--text)}
.cp-explication{margin:0;font-size:13px;font-weight:600;color:var(--muted);display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.cp-explication.note{color:var(--amber)}
.cp.interne{background:var(--orange-bg);border:2px dashed var(--orange)}
.cp.interne textarea{border-color:var(--orange-bd);background:#FFFDFB}
.cp-macros{position:relative}
.cp-menu{position:absolute;right:0;top:44px;z-index:60;width:min(420px,86vw);max-height:360px;overflow:auto;padding:8px;border-radius:16px;background:var(--card);border:1px solid var(--border);box-shadow:0 18px 44px rgba(20,20,20,.16);display:flex;flex-direction:column;gap:2px;animation:open .18s var(--ease) both}
.cp-menu button{display:flex;flex-direction:column;align-items:flex-start;gap:2px;padding:10px 12px;border:none;border-radius:10px;background:transparent;text-align:left;cursor:pointer;font-family:inherit}
.cp-menu button:hover{background:var(--bg)}
.cp-menu button small{font-size:12px;font-weight:600;color:var(--muted)}
.cp-menu a{padding:10px 12px;font-size:13px;color:var(--muted);text-decoration:underline}
.cp-clore{color:var(--green-dark)}

/* =====================================================================
   File des tickets (équipe)
   ===================================================================== */
.fi{display:grid;grid-template-columns:250px minmax(0,1fr);gap:20px;align-items:start}
@media (max-width:1100px){.fi{grid-template-columns:1fr}}
.fi-vues{position:sticky;top:90px;display:flex;flex-direction:column;gap:2px;padding:14px}
@media (max-width:1100px){.fi-vues{position:static;flex-direction:row;flex-wrap:wrap}.fi-groupe{display:none}.fi-vues .b{width:auto}}
.fi-vues .b{margin-bottom:8px}
.fi-groupe{margin:12px 8px 4px;font-size:11px;font-weight:800;letter-spacing:1px;text-transform:uppercase;color:var(--faint)}
.fi-vue{display:flex;align-items:center;gap:10px;height:40px;padding:0 10px;border-radius:12px;font-weight:700;font-size:14px;color:var(--text);transition:background .15s}
.fi-vue:hover{background:var(--bg);color:var(--text)}
.fi-vue span:nth-child(2){flex-grow:1}
.fi-vue .n{min-width:24px;height:22px;padding:0 6px;border-radius:7px;background:var(--track);display:inline-flex;align-items:center;justify-content:center;font-size:12px;font-weight:800;color:var(--muted)}
.fi-vue.on{background:var(--text);color:#fff}
.fi-vue.on .n{background:rgba(255,255,255,.18);color:#fff}
.fi-vue.alerte .n{background:var(--orange);color:var(--text)}
.fi-vue.alerte .ic{color:var(--orange)}
.fi-vue.on.alerte .ic{color:var(--orange)}
.fi-main{display:flex;flex-direction:column;gap:14px;min-width:0}
.fi-tete{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.fi-tri{margin-left:auto;display:flex;align-items:center;gap:8px;font-size:13px;font-weight:700;color:var(--muted)}
.fi-tri select{margin:0;height:40px;width:auto;font-size:14px;background:var(--card)}
.fi-tete h1{font-size:30px;display:flex;align-items:center;gap:12px}
.fi-total{min-width:36px;height:32px;padding:0 10px;border-radius:10px;background:var(--text);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-family:var(--f-body);font-size:16px}
.fi-live{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:800;color:var(--green-dark);text-transform:uppercase;letter-spacing:.8px}
.fi-live i{width:8px;height:8px;border-radius:50%;background:var(--green);animation:blink 1.6s ease-in-out infinite}
.fi-live.charge i{background:var(--orange)}
.fi-filtres{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.fi-filtres .recherche{flex:1 1 220px;max-width:none}
.fi-filtres select{margin:0;height:44px;width:auto;max-width:190px;flex:0 1 auto;font-size:14px;background:var(--card)}
.fi-lot{position:sticky;top:80px;z-index:20;display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:10px 14px;border-radius:16px;background:var(--text);color:#fff;animation:bannerIn .25s var(--ease) both}
.fi-lot select{margin:0;height:36px;width:auto;font-size:13px;border-radius:10px}
.fi-lot .b-fant{color:#fff}
.fi-lot .b-fant:hover{background:rgba(255,255,255,.12);color:#fff}
.fi-carte{padding:0;overflow:hidden}
.fi-lignes{display:flex;flex-direction:column}
.fi-ent,.fi-l{display:grid;grid-template-columns:44px minmax(0,1fr) 190px 112px 120px 140px 84px;align-items:center;gap:10px;padding:0 14px 0 6px}
.fi-ent{height:42px;font-size:12px;font-weight:800;letter-spacing:.5px;text-transform:uppercase;color:var(--muted);border-bottom:1px solid var(--border)}
.fi-l{position:relative;min-height:76px;border-bottom:1px solid var(--border-soft);transition:background .15s;box-shadow:inset 4px 0 0 transparent}
.fi-l:last-child{border-bottom:none}
.fi-l:hover{background:var(--row-hover)}
.fi-l:has(input:checked){background:var(--orange-bg)}
.fi-l.prio-urgente{box-shadow:inset 4px 0 0 var(--danger)}
.fi-l.prio-haute{box-shadow:inset 4px 0 0 var(--orange)}
.fi-l.non-lu .fi-objet{font-weight:800}
.fi-l:not(.non-lu) .fi-objet{font-weight:700}
.fi-coche{display:flex;align-items:center;justify-content:center;margin:0;height:100%;cursor:pointer}
.fi-princ{display:flex;flex-direction:column;gap:3px;padding:12px 0;min-width:0;color:var(--text)}
.fi-princ:hover{color:var(--text)}
.fi-l1{display:flex;align-items:center;gap:8px;min-width:0;flex-wrap:nowrap;overflow:hidden}
.fi-l1>*{flex-shrink:0}
.fi-l1 .fi-motif{flex-shrink:1;min-width:0}
.fi-l1 .mono{font-size:12px;color:var(--muted)}
.fi-pt{width:9px;height:9px;border-radius:50%;background:var(--orange);box-shadow:0 0 0 3px var(--orange-bg)}
.fi-motif{display:inline-flex;align-items:center;gap:4px;font-size:12px;font-weight:700;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:260px}
.fi-objet{font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fi-apercu{display:flex;align-items:center;gap:4px;font-size:13px;font-weight:600;color:var(--faint);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fi-apercu .ic{flex-shrink:0}
.fi-dem{display:flex;align-items:center;gap:8px;min-width:0}
.fi-dem .av,.fi-agent .av{width:30px;height:30px;font-size:11px}
.fi-dem>span:last-child{display:flex;flex-direction:column;min-width:0}
.fi-dem b{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fi-dem small,.fi-agent small{font-size:12px;font-weight:700;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.fi-agent{display:flex;align-items:center;gap:6px;min-width:0}
.fi-ech{display:inline-flex;align-items:center;gap:4px;font-size:13px;font-weight:700;color:var(--muted)}
.fi-ech.ech-retard{color:var(--danger-text)}
.fi-ech.ech-proche{color:var(--amber)}
.fi-ech.ech-pause{color:var(--faint)}
.fi-act{font-size:12px;font-weight:700;color:var(--faint);text-align:right}
.fi-vide{margin:18px;border:none;display:flex;flex-direction:column;align-items:center;gap:8px}
@media (max-width:1300px){.fi-ent,.fi-l{grid-template-columns:44px minmax(0,1fr) 170px 112px 130px}.fi-agent,.fi-ent span:nth-child(5){display:none}.fi-act{display:none}}
@media (max-width:760px){.fi-ent{display:none}.fi-l{grid-template-columns:36px minmax(0,1fr) auto;grid-template-rows:auto auto;padding-bottom:10px}.fi-dem{grid-column:2}.fi-st{grid-column:3;grid-row:1}.fi-ech{grid-column:3;grid-row:2;justify-self:end}}

/* =====================================================================
   Tableau de bord
   ===================================================================== */
.tb-tete{display:flex;align-items:flex-end;justify-content:space-between;gap:14px;flex-wrap:wrap;margin-bottom:16px}
.tb-tete h1{font-size:34px}
.tb-filtres{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:6px}
.tb-filtres select{margin:0;height:44px;width:auto;font-size:14px}
.tb-perso{position:relative}
.tb-perso summary{list-style:none}
.tb-perso summary::-webkit-details-marker{display:none}
.tb-perso summary.on{background:var(--text);color:#fff;border-color:var(--text)}
.tb-perso-pop{position:absolute;z-index:30;top:52px;left:0;display:flex;align-items:flex-end;gap:10px;padding:14px;border-radius:16px;background:var(--card);border:1px solid var(--border);box-shadow:0 18px 40px rgba(20,20,20,.16);animation:open .18s var(--ease) both}
.tb-perso-pop label{margin:0;font-size:13px;color:var(--muted)}
.tb-perso-pop input{margin:4px 0 0;height:44px;width:auto;font-size:14px;padding:0 10px}
.tb-section{font-size:13px;letter-spacing:1px;text-transform:uppercase;color:var(--muted);margin:20px 0 10px}
.tb-ligne{margin-top:20px}
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}
.kpis.k5{grid-template-columns:repeat(5,minmax(0,1fr))}
@media (max-width:1300px){.kpis.k5{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media (max-width:1000px){.kpis,.kpis.k5{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:520px){.kpis,.kpis.k5{grid-template-columns:1fr}}
.kpi{display:flex;flex-direction:column;gap:6px;padding:18px 20px;border-radius:var(--r-card);border:1px solid var(--border);background:var(--card);color:var(--text);font-weight:700;transition:transform .2s var(--ease),box-shadow .2s,border-color .2s;min-width:0}
a.kpi:hover{transform:translateY(-3px);box-shadow:0 16px 36px rgba(20,20,20,.08);color:var(--text)}
.kpi .lib{display:flex;align-items:center;gap:8px;font-weight:800;font-size:14px;color:var(--muted)}
.kpi .lib small{font-weight:700;color:var(--faint)}
.kpi .disp{font-family:var(--f-display);font-size:40px;line-height:1;font-weight:800}
.kpi .sous{font-size:13px;font-weight:700;color:var(--faint);margin:0}
.kpi.alerte{background:var(--orange-bg);border:2px solid var(--orange)}
.kpi.alerte .lib{color:var(--text)}
.kpi.alerte .disp{color:var(--text)}
.kpi.noir{background:var(--text);border-color:var(--text);color:#fff}
.kpi.noir .lib,.kpi.noir .sous{color:rgba(255,255,255,.7)}
.kpi.noir .disp{color:var(--orange)}
.kpi.vert{background:var(--green-bg);border-color:var(--green-bd)}
.kpi.danger{background:var(--danger-bg);border:2px solid var(--danger)}
.kpi.danger .lib,.kpi.danger .disp{color:var(--danger-text)}
.delta.bon{color:var(--green-dark)}
.delta.mauvais{color:var(--danger-text)}
.delta.neutre{color:var(--muted)}
.jauge{display:block;height:8px;border-radius:4px;background:var(--track);overflow:hidden;margin-top:2px}
.jauge i{display:block;height:100%;border-radius:4px;transform-origin:left;animation:grow 1s .3s var(--ease) both}
.jauge.bon i{background:var(--green)}
.jauge.moyen i{background:var(--orange)}
.jauge.faible i{background:var(--danger)}
.jauge.bon{background:var(--green-bg)}.jauge.moyen{background:var(--orange-bg)}.jauge.faible{background:var(--danger-bg)}
.gr-carte h2{margin:0 0 2px}
.gr-carte>.hint{margin:0 0 14px}
.gr-tete{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:10px}
.gr-tete .hint{margin:2px 0 0}
.legende{display:flex;gap:16px;flex-wrap:wrap;font-size:13px;font-weight:800;color:var(--text)}
.legende span{display:inline-flex;align-items:center;gap:6px}
.gr-cle{display:inline-block;width:16px;height:3px;border-radius:2px}
.gr-zone{position:relative}
.gr-svg{display:block;width:100%;height:auto;overflow:visible}
.gr-grille{stroke:var(--border-soft);stroke-width:1}
.gr-base{stroke:var(--border)}
.gr-axe{fill:var(--faint);font:700 12px var(--f-body);font-variant-numeric:tabular-nums}
.gr-ligne{fill:none;stroke-width:2.2;stroke-linejoin:round;stroke-linecap:round}
.gr-bande rect{fill:transparent;cursor:crosshair}
.gr-bande .gr-curseur{stroke:var(--text);stroke-width:1;opacity:0}
.gr-bande .gr-point{opacity:0;stroke:#fff;stroke-width:2}
.gr-bande:hover .gr-curseur,.gr-bande:focus .gr-curseur{opacity:.35}
.gr-bande:hover .gr-point,.gr-bande:focus .gr-point{opacity:1}
.gr-bande:focus{outline:none}
.gr-table{margin-top:10px;font-size:13px;font-weight:700;color:var(--muted)}
.gr-table summary{display:inline-flex;align-items:center;gap:6px;text-decoration:underline;text-underline-offset:3px}
.gr-table table{font-size:13px}
.gr-table td,.gr-table th{padding:6px 8px;font-variant-numeric:tabular-nums}
.gr-table .tab-wrap{max-height:280px;overflow:auto}
.barres{display:flex;flex-direction:column;gap:10px}
.barre-l{display:grid;grid-template-columns:minmax(120px,230px) minmax(0,1fr) 84px;align-items:center;gap:12px;font-weight:700;font-size:14px;border-radius:8px}
.barre-l:hover{background:var(--bg)}
.barre-l .nom{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.barre-l .piste{height:22px;display:flex;align-items:center}
.barre-l .val{height:14px;border-radius:0 4px 4px 0;min-width:3px;transform-origin:left;animation:grow .9s var(--ease) both}
.barre-l .chiffre{font:800 14px var(--f-body);text-align:right;white-space:nowrap;font-variant-numeric:tabular-nums}
.barre-l .chiffre small{font:700 12px var(--f-body);color:var(--muted)}
@media (max-width:640px){.barre-l{grid-template-columns:110px minmax(0,1fr) 70px}}
.colonnes{display:flex;align-items:flex-end;gap:14px;height:190px;padding-top:24px;border-bottom:1px solid var(--border)}
.colonne{flex:1 1 0;min-width:0;height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;position:relative;cursor:default}
.colonne .barre-v{width:min(24px,60%);border-radius:4px 4px 0 0;transform-origin:bottom;animation:growV .9s var(--ease) both}
.colonne .barre-v.vide-j{background:transparent;border:1px dashed var(--disabled);border-bottom:none;height:6px}
.colonne:hover .barre-v{filter:brightness(1.12)}
.colonne .eti{position:absolute;font:800 13px var(--f-body);color:var(--text)}
@keyframes growV{from{transform:scaleY(0)}to{transform:scaleY(1)}}
.axe-x{display:flex;gap:14px;margin-top:8px}
.axe-x span{flex:1 1 0;min-width:0;text-align:center;font-size:12px;font-weight:700;color:var(--muted)}
.chaleur-wrap{overflow-x:auto;padding-bottom:4px}
.chaleur{display:grid;grid-template-columns:38px repeat(24,minmax(16px,1fr));gap:3px;min-width:520px}
.ch-h{font-size:10px;font-weight:700;color:var(--faint);text-align:left}
.ch-j{font-size:12px;font-weight:800;color:var(--muted);display:flex;align-items:center}
.ch-c{aspect-ratio:1;border-radius:4px;background:var(--bg);min-height:16px;transition:transform .15s}
.ch-c:hover{transform:scale(1.25);outline:2px solid var(--text);outline-offset:1px;position:relative;z-index:1}
.ch-c.zero{background:#F3F1EC}
.ch-legende{display:flex;align-items:center;gap:4px;margin-top:10px;font-size:12px;font-weight:700;color:var(--muted)}
.ch-legende i{width:16px;height:12px;border-radius:3px}
.ch-legende span:first-child{margin-right:4px}.ch-legende span:last-child{margin-left:4px}
.tb-prio{display:flex;flex-direction:column}
.tb-prio>.hint{margin:0 0 10px}
.tb-p{display:flex;align-items:center;gap:12px;padding:10px 0;border-top:1px solid var(--border-soft);color:var(--text)}
.tb-p:hover{color:var(--text)}
.tb-p:hover .tb-p-corps b{text-decoration:underline}
.tb-p-bord{width:4px;align-self:stretch;border-radius:2px;background:var(--track);flex-shrink:0}
.tb-p-bord.prio-urgente{background:var(--danger)}.tb-p-bord.prio-haute{background:var(--orange)}
.tb-p-corps{display:flex;flex-direction:column;gap:2px;min-width:0;flex-grow:1}
.tb-p-l1{display:flex;align-items:center;gap:8px}
.tb-p-l1 .mono{font-size:12px;color:var(--muted)}
.tb-p-corps b{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tb-p-corps small{font-size:12px;font-weight:700;color:var(--faint)}
.tb-p .fi-ech{white-space:nowrap;flex-shrink:0}
.tb-equipe{margin-top:20px}
.tb-equipe td{font-variant-numeric:tabular-nums}
.tb-membre{display:inline-flex;align-items:center;gap:10px}
.info-bulle{position:fixed;z-index:300;pointer-events:none;padding:10px 12px;border-radius:12px;background:var(--text);color:#fff;font-size:13px;font-weight:700;line-height:1.5;box-shadow:0 12px 30px rgba(20,20,20,.25);max-width:280px}
.info-bulle b{font-size:14px}

/* =====================================================================
   Paramètres
   ===================================================================== */
.pa-onglets{flex-wrap:nowrap}
.pa-carte{max-width:1100px;margin-bottom:18px}
.pa-carte h2{margin-bottom:4px;display:flex;align-items:center;gap:10px}
.pa-carte>.hint{margin:0 0 12px;line-height:1.5;max-width:900px}
.pa-h2{margin-top:24px!important;font-size:17px}
.pa-h2 small{font-weight:700;color:var(--faint);font-size:13px}
.pa-grille{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:4px 20px}
.pa-grille>div{min-width:0}
@media (max-width:760px){.pa-grille{grid-template-columns:1fr}}
.pa-grille .hint{font-size:13px}
.pa-cases{display:flex;flex-direction:column;justify-content:flex-end;padding-bottom:4px}
.pa-actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:18px}
.pa-ligne{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.pa-ligne input{margin:0;flex:1 1 260px;width:auto}
.pa-ligne select{margin:0;width:auto;flex:1 1 220px}
.pa-ligne form{margin:0}
.pa-prefixe,.pa-suffixe{display:flex;align-items:center;gap:8px;margin-top:6px}
.pa-prefixe input,.pa-suffixe input{margin:0;width:120px}
.pa-prefixe .mono{font-size:15px}
.pa-suffixe span{font-weight:700;color:var(--muted);font-size:14px}
.pa-table th.c,.pa-table td.c{text-align:center}
.pa-membre{display:flex;align-items:center;gap:10px}
.pa-membre>span:last-child{display:flex;flex-direction:column}
.pa-membre small{font-size:12px;font-weight:700;color:var(--muted)}
.pa-motif{display:flex;gap:14px;align-items:flex-start;padding:14px 0;border-top:1px solid var(--border-soft);flex-wrap:wrap}
.pa-motif.inactive{opacity:.55}
.pa-motif-ico{width:44px;height:44px;border-radius:12px;background:var(--bg);display:flex;align-items:center;justify-content:center;flex-shrink:0}
.pa-motif-champs{display:flex;flex-direction:column;gap:6px;flex:1 1 380px;min-width:0}
.pa-motif-champs input,.pa-motif-champs select{margin:0;height:42px;font-size:14px}
.pa-motif-lib{font-weight:800!important}
.pa-motif-ligne{display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.pa-motif-ligne select{flex:1 1 200px;width:auto;margin:0;height:42px;font-size:14px}
.pa-motif-ligne .nd-case{margin:0 8px}
.pa-ordre{width:70px!important;flex:0 0 70px!important;text-align:center}
.pa-motif-actions{display:flex;flex-direction:column;gap:6px;align-items:flex-end}
.pa-ajout{display:flex;flex-direction:column;gap:8px;margin-top:16px;padding:16px;border-radius:16px;background:var(--bg);border:1px dashed var(--border)}
.pa-ajout h3{font-size:15px}
.pa-ajout input,.pa-ajout textarea,.pa-ajout select{margin:0;font-size:14px}
.pa-ajout .b{align-self:flex-start}
.pa-macro{border-top:1px solid var(--border-soft);padding:10px 0}
.pa-macro summary{display:flex;align-items:center;gap:10px;flex-wrap:wrap;list-style:none}
.pa-macro summary::-webkit-details-marker{display:none}
.pa-macro summary small{color:var(--muted);font-weight:600;font-size:13px;flex:1 1 200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.pa-macro.inactive summary{opacity:.6}
.pa-macro form{display:flex;flex-direction:column;gap:8px;margin-top:10px}
.pa-macro form input,.pa-macro form textarea{margin:0}
.pa-modele{border-top:1px solid var(--border-soft);padding:12px 0}
.pa-modele summary{display:flex;align-items:center;gap:10px;flex-wrap:wrap;list-style:none}
.pa-modele summary::-webkit-details-marker{display:none}
.pa-modele summary small{color:var(--muted);font-weight:600;font-size:13px}
.pa-pour{display:inline-flex;align-items:center;height:24px;padding:0 8px;border-radius:7px;font-weight:800;font-size:11px;background:var(--orange-bg);color:var(--amber)}
.pa-pour.eq{background:var(--text);color:#fff}
.pa-modele-corps{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:20px;margin-top:12px}
@media (max-width:1000px){.pa-modele-corps{grid-template-columns:1fr}}
.pa-modele-corps label{margin-top:0}
.pa-modele-corps label+input,.pa-modele-corps label+textarea{margin-bottom:10px}
.mono-doux{font-family:var(--f-mono);font-size:14px!important}
.pa-apercu{display:flex;flex-direction:column;gap:6px}
.pa-apercu iframe{width:100%;height:560px;border:1px solid var(--border);border-radius:16px;background:var(--bg)}
.pa-etat{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;max-width:1100px;margin-bottom:16px}
@media (max-width:900px){.pa-etat{grid-template-columns:1fr}}
.pa-etat-c{display:flex;gap:14px;align-items:flex-start;padding:16px 18px}
.pa-etat-c>div{display:flex;flex-direction:column;gap:4px}
.pa-etat-c span{font-weight:600;font-size:14px;color:var(--muted);line-height:1.45}
.pa-etat-c span a{text-decoration:underline}
.pa-etat-c.ok{background:var(--green-bg);border-color:var(--green-bd)}
.pa-etat-c.ok>.ic{color:var(--green-dark)}
.pa-etat-c.alerte{background:var(--orange-bg);border-color:var(--orange-bd)}
.pa-etat-c.alerte>.ic{color:var(--orange)}
.pa-fs{border:none;padding:0;margin:14px 0 0}
.pa-fs legend{font-weight:800;font-size:15px;padding:0;margin-bottom:4px}
.pa-fs .nd-case{margin-top:8px}
.pa-interrupteur{padding:12px 14px;border-radius:14px;background:var(--bg);border:1px solid var(--border)}
.pa-interrupteur:has(input:checked){background:var(--green-bg);border-color:var(--green-bd)}
.pa-avert{padding:12px 14px;border-radius:14px;background:var(--orange-bg);border:1px solid var(--orange-bd)}
.pa-duo{display:grid;grid-template-columns:110px minmax(0,1fr);gap:10px}
.pa-statut{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin:14px 0 0;font-size:13px;font-weight:700;color:var(--muted)}
.pa-quarantaine{border:2px solid var(--orange)}
.pa-q{display:flex;align-items:center;gap:12px;padding:12px 0;border-top:1px solid var(--border-soft);flex-wrap:wrap}
.pa-q-txt{display:flex;flex-direction:column;gap:2px;flex:1 1 300px;min-width:0}
.pa-q-txt small{font-size:13px;font-weight:600;color:var(--muted)}
.pa-acces-chiffres{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:8px 0 16px}
@media (max-width:760px){.pa-acces-chiffres{grid-template-columns:repeat(2,minmax(0,1fr))}}
.pa-acces-chiffres>div{display:flex;flex-direction:column;gap:4px;padding:14px 16px;border-radius:16px;background:var(--bg);font-weight:700;font-size:13px;color:var(--muted)}
.pa-acces-chiffres .disp{font-size:30px;color:var(--text)}
.pa-acces-chiffres .alerte{background:var(--orange-bg)}
.pa-jours{display:flex;gap:8px;flex-wrap:wrap;margin:6px 0 4px}
.pa-jour{margin:0;cursor:pointer}
.pa-jour input{position:absolute;opacity:0;width:1px;height:1px}
.pa-jour span{display:inline-flex;align-items:center;height:42px;padding:0 16px;border-radius:12px;border:2px solid var(--border);font-weight:800;font-size:14px;transition:background .2s,border-color .2s,color .2s}
.pa-jour input:checked+span{background:var(--text);border-color:var(--text);color:#fff}
.pa-heures{max-width:420px}
.pa-test{max-width:1100px}

/* =====================================================================
   E-mails reçus / envoyés
   ===================================================================== */
.me{max-width:1000px;margin:0 auto;display:flex;flex-direction:column;gap:14px}
.me .tete{margin:0}
.me>.hint{margin:-8px 0 0}
.me-decider{border:2px solid var(--orange);display:flex;flex-direction:column;gap:12px}
.me-form label{margin:0 0 6px}
.me-carte{padding:20px 22px}
.me-entetes{display:grid;grid-template-columns:auto minmax(0,1fr);gap:6px 14px;margin:0;font-size:14px}
.me-entetes dt{font-weight:800;color:var(--muted)}
.me-entetes dd{margin:0;font-weight:600;overflow-wrap:anywhere}
.me-h{font-size:14px;letter-spacing:.5px;text-transform:uppercase;color:var(--muted);margin:18px 0 8px}
.me-texte{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.55;font-weight:600;padding:14px 16px;border-radius:14px;background:var(--bg);margin-top:14px}
.me-texte.retenue{background:var(--green-bg);border:1px solid var(--green-bd);margin-top:0}
.me-complet{margin-top:12px;font-weight:700;color:var(--muted)}
.me-onglets{align-self:flex-start}
.me-iframe{width:100%;height:76vh;border:1px solid var(--border);border-radius:var(--r-card);background:#F6F5F1}
.vide-secoue{animation:shake .45s ease both;border-color:var(--danger)!important}

/* ---------- reprise des anciens tickets ---------- */
.rp-colonnes{display:flex;flex-wrap:wrap;gap:6px;margin:4px 0 12px}
.rp-regles{margin:0 0 14px;padding-left:20px;font-size:14px;font-weight:600;color:var(--muted);line-height:1.6}
.rp-regles b{color:var(--text)}
.rp-apercu{max-width:none}
.rp-table td{vertical-align:top;font-size:14px}
.rp-demande{min-width:280px;max-width:460px}
.rp-demande b{display:block}
.rp-demande small{display:block;color:var(--muted);font-weight:600;margin-top:2px}
.rp-pb{display:flex;align-items:flex-start;gap:6px;margin-top:6px;padding:6px 8px;border-radius:8px;background:var(--orange-bg);color:var(--amber);font-size:12px;font-weight:700}
.rp-pb .ic{flex-shrink:0;margin-top:1px}
.rp-table tr.rp-deja td,.rp-table tr.rp-clos td,.rp-table tr.rp-vide td{opacity:.5}
.rp-confirmer{display:flex;align-items:flex-end;gap:12px;flex-wrap:wrap;margin-top:18px;padding:16px;border-radius:16px;background:var(--green-bg);border:1px solid var(--green-bd)}
.rp-confirmer label{margin:0;flex:1 1 100%}
.rp-confirmer select{margin:0;width:auto;flex:1 1 260px;max-width:420px}
.rp-annuler{margin-top:10px}